International Shipping Information

1. Shipping Time

• Processing time: Orders are shipped within 24 hours on business days (weekends/holidays will be delayed).

• Shipping method: Default international courier DHL or FedEx (express upgrade available).

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2. Shipping Coverage

• Service areas: Major countries including North America, EU, Japan, South Korea, Australia, New Zealand, etc.

• Customs duties: Some countries may incur customs duties, which are the recipient’s responsibility.

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3. Delivery and Receipt
⚠️ Please inspect the package upon delivery! If the outer packaging is damaged, refuse delivery and take photos for evidence.
⚠️ If you authorize someone else to sign, it is considered accepted. Any later issues must be proven with an unboxing video.

Special Note

• Return address: Different countries require returns to designated warehouses (provided after customer service confirmation).

• Refund time: Refunds to credit card/PayPal typically take 3-15 business days.

• Promotional items: Special policies may apply to promotional products.

Customer Service
⏰ Service hours: GMT+8, 9:00 AM – 6:00 PM, open all year round
Contact email: annawork132545@gmail.com

Return & Exchange Policy

1. Applicable Conditions

• 14-Day Worry-Free Return & Exchange: You can apply for a return or exchange within 14 days from the date of receiving the product.

• Condition Requirements:
  ✅ Product must be unopened, unused, and in original packaging (including all accessories and gifts).
  ✅ Order number or electronic invoice must be provided.

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2. Non-Returnable/Non-Exchangeable Items
❌ Activated software or digital products (e.g., system activation codes).
❌ Customized items (engraved or specially configured products).
❌ Items damaged by human factors (water damage, drops, scratches, etc.).

3. Quality Issues

• 30-Day Warranty: If performance faults occur, please contact customer service to apply for a return or exchange.

• Inspection Requirement: Must provide an official authorized institution’s inspection report (proving no human damage).

• Shipping Costs: If quality issue is confirmed, we will bear the return shipping cost.

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4. Return & Exchange Process

1. Submit an application: Log in to your account and apply in the "Order Center" or email annawork132545@gmail.com.

2. Review of materials: Provide photos/videos showing the product issue (response within 48 hours).

3. Return the product: Send back via DHL/UPS or other traceable logistics (keep tracking number).

4. Refund processing: Refund will be made via the original payment method within 5 business days after receiving the returned goods.